Privacy Policy
INTRODUCTION
This privacy notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we'll store and handle that data, and keep it safe.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
Consent
In specific situations, we can collect and process your data with your consent. For example, when you tick a box consenting to receive email newsletters
Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.
Legal compliance
If the law requires us to, we may need to collect and process your data.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
Consent
In specific situations, we can collect and process your data with your consent. For example, when you tick a box consenting to receive email newsletters
Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.
Legal compliance
If the law requires us to, we may need to collect and process your data.
WHEN DO WE COLLECT YOUR DATA?
• when you visit our website.
• when you engage with us on social media.
• when you contact us by any means with queries, complaints etc.
• we collect data from publicly-available sources (such as land registry) when you have given your consent to share information or where the information is made public as a matter of law.
• when you engage with us on social media.
• when you contact us by any means with queries, complaints etc.
• we collect data from publicly-available sources (such as land registry) when you have given your consent to share information or where the information is made public as a matter of law.
WHAT SORT OF DATA DO WE COLLECT?
If you have a web account with us, we store:
• information gathered by the use of cookies in your web browser.
• details of your visits to our websites or apps, and which site you came from to ours.
• information gathered by the use of cookies in your web browser.
• details of your visits to our websites or apps, and which site you came from to ours.
HOW AND WHY WE COLLECT YOUR DATA
We will use your data (collected online or through other means), among other purposes to respond to your queries, solve your doubts and attend your suggestions.
We are entitled to use them because we have a legitimate interest to respond to your queries, solve your doubts and attend your suggestions.
We are entitled to use them because we have a legitimate interest to respond to your queries, solve your doubts and attend your suggestions.
HOW DO WE PROTECT YOUR DATA?
As our valued customer, we take your privacy and security very seriously. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using 'https' technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
We secure access to all transactional areas of our websites and apps using 'https' technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
HOW LONG DO WE KEEP YOUR DATA?
Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
WHO DO WE SHARE YOUR DATA WITH?
We sometimes share your personal data with trusted third parties. Here's the policy we apply to those organisations to keep your data safe and protect your privacy:
• we provide only the information they need to perform their specific services.
• they may only use your data for the exact purposes we specify in our contract with them.
• we work closely with them to ensure that your privacy is respected and protected at all times.
• if we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
• we provide only the information they need to perform their specific services.
• they may only use your data for the exact purposes we specify in our contract with them.
• we work closely with them to ensure that your privacy is respected and protected at all times.
• if we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
HOW DO WE SHARE YOUR DATA WITH THIRD PARTIES FOR THEIR OWN PURPOSES?
We will only do this in very specific circumstances, for example:
• for fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. this may include sharing data about individuals with law enforcement bodies.
• we may also be required to disclose your personal data to the police or other enforcement, regulatory or government body, in your country of origin or elsewhere, upon a valid request to do so. these requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
• we may, from time to time, expand, reduce or sell the business and this may involve the transfer of divisions or the whole business to new owners. if this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this privacy notice.
To help personalise your journey through our websites we currently use the following companies, who will process your personal data as part of their contracts with us:
• google
• facebook
• for fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. this may include sharing data about individuals with law enforcement bodies.
• we may also be required to disclose your personal data to the police or other enforcement, regulatory or government body, in your country of origin or elsewhere, upon a valid request to do so. these requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
• we may, from time to time, expand, reduce or sell the business and this may involve the transfer of divisions or the whole business to new owners. if this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this privacy notice.
To help personalise your journey through our websites we currently use the following companies, who will process your personal data as part of their contracts with us:
WHAT ARE YOUR RIGHTS OVER PERSONAL DATA?
You have the right to request:
• access to the personal data we hold about you, free of charge in most cases.
• the correction of your personal data when incorrect, out of date or incomplete.
• when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
• that we stop using your personal data for direct marketing (either through specific channels, or all channels).
• that we stop any consent-based processing of your personal data after you withdraw that consent.
You have the right to request a copy of any information about you that we hold at any time, to have that information corrected if it is inaccurate plus the right to be forgotten. To ask for your information, please contact us via Contact form. To ask for your information to be amended, please update your online account, or contact our Customer Services team.
If we choose not to action your request, we will explain to you the reasons for our refusal.
• access to the personal data we hold about you, free of charge in most cases.
• the correction of your personal data when incorrect, out of date or incomplete.
• when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
• that we stop using your personal data for direct marketing (either through specific channels, or all channels).
• that we stop any consent-based processing of your personal data after you withdraw that consent.
You have the right to request a copy of any information about you that we hold at any time, to have that information corrected if it is inaccurate plus the right to be forgotten. To ask for your information, please contact us via Contact form. To ask for your information to be amended, please update your online account, or contact our Customer Services team.
If we choose not to action your request, we will explain to you the reasons for our refusal.
YOUR RIGHT TO WITHDRAW CONSENT
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
WHERE WE RELY ON OUR LEGITIMATE INTEREST
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
DIRECT MARKETING
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
CHECKING YOUR IDENTITY
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
USE OF OUR SERVICES BY CHILDREN
Our website is not intended for the use of children under the age of 18. We ask that children do not provide personal information through our website.
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.